

Face to Face - Online - Walk & Talk - Telephone
Services
Policy Session Fee and Duration.
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My fee is counsellor my sessions are voluntary and therefore are free of charge.
£45 per 50 minutes, the counselling hour.
I offer free counselling to veterans and their families at The Veterans Charity in Barnstaple. This is personal discretion.
Each session lasts for 50 minutes, I offer short-term fixed sessions and open-ended sessions to meet your needs. At any time we can review how you feel the sessions are going and if you would like to make any changes. I encourage you to be open so that our professional relationship can evolve at your pace.
If you are unable to make any sessions, I would appreciate 24 hours’ notice, as the place a can be offered to another client. I understand that sometimes mitigating circumstances can occur but if you cancel a session within 24 hours you will be charged the full session fee. I require payment to be paid at least 48 hours before each session.
If I am unable to attend any dates, I will notify you in advance if possible and will rearrange a date with you.
Cancellation Policy
If you are unable to attend a booked session, I would appreciate 24 hrs notice. You are welcome to contact me via;
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Email: catherine.bateman42@gmail.com
Counselling mobile: 07951 387309 (please text where possible)
Please be aware that this mobile number is only used for making, confirming or cancelling appointments. It is not switched on out of work hours and messages may not be replied to immediately.
Crisis
If you have a mental health emergency, please contact your GP surgery, 111 or 999 police, local A&E or Samaritans (24hrs) on 116 123.
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